When we inquired about the expected wait time, we were told, 'We don't know, it may be 30 minutes, two to three hours, or longer.'
The front desk staff suggested we provide our phone number and wait for a call once a room became available.
However, upon our arrival at 2:00 am on December 27, we were informed that our room had been sold out, and there were no available accommodations. I received a response on December 22, assuring me that a note had been made on my reservation about the late arrival and that the front desk was open 24 hours. No need to call to reconfirm.'Īs my flight was scheduled to arrive in Las Vegas after midnight, I responsibly contacted the hotel on December 19 to inform them of my late arrival. The confirmation email from explicitly stated, 'Your reservation is confirmed. I made a reservation for a three-night stay at Excalibur Hotel & Casino through in November 2023, with a check-in date of late Dec.
